During the 2027 Open Enrollment Period (OEP), Apizeal helps insurance agents save time and stay organized with two powerful tools: "Duplicate Policy" and the "Client Information Confirmation Form."
With these tools, agents can create a new policy using their client's existing information, preserve their 2026 policy history, and send a form so clients can confirm or update their information for 2027.
The best part? Clients can review and update their own information, and agents receive everything directly in Apizeal!
Here's how it works, step by step.
Step 1: Find the Policies That Need Renewal
To get started, the agent must log in to their Apizeal account.
From the main menu, select POLICIES.
In the left panel, click OEP 2027 ACA/OBAMACARE.
Find the client's policy that needs to be renewed.
This section keeps policies organized, making it easier to manage renewals throughout OEP 2027.
Step 2: Duplicate the Client's Policy
Once the policy has been located, the next step is simple.
Find the ACTIONS column.
Click the arrow next to the PREVIEW button.
Select DUPLICATE.
What Happens When a Policy Is Duplicated?
Apizeal creates a new draft using the client's existing information. This means the agent doesn't need to start from scratch or enter all the information again.
The original 2026 policy keeps its history, while the new draft allows the agent to manage any changes needed for 2027.
Less manual work and better organization for every renewal!
Step 3: Set Up the Renewal and Send the Form to the Client
After selecting DUPLICATE, a window will appear with the options for creating the new policy. The agent must:
Select I'M RENEWING IT.
Confirm the new policy effective date. For example, 01/01/2027.
Choose how to send the information confirmation form to the client.
Apizeal offers three ways to share the form:
GENERATE LINK: Creates a link that the agent can copy and share directly with the client.
GENERATE LINK AND SEND BY EMAIL: Automatically sends the form to the client's email address.
GENERATE LINK AND SEND BY SMS: Sends the link via text message, provided the agent has the required communication tools enabled.
After selecting the preferred option, the agent simply clicks YES, DUPLICATE IT!
That's it! Apizeal will create the new draft and generate the confirmation link based on the selected options.
Important: The original policy will change to RENEWED status while preserving its historical information.
Step 4: Verify That the Form Was Sent
After duplicating the policy, Apizeal will display a confirmation window with the generated link.
From this window, the agent can copy the link and verify that the email was sent, if that option was selected.
To continue, the agent must click DONE.
In the new policy summary, the CLIENT CONFIRMATION section will initially display the status PENDING.
This means the form has been generated, but the client has not yet completed the review.
If the client cannot find the link or needs to receive it again, the agent can use the RESEND button.
Step 5: The Client Confirms Their Information for 2027
Here's where one of the most useful improvements for this OEP comes into play!
When clients receive and open the link, they can review their own information without the agent having to request every detail individually.
First, the client must verify their identity by entering:
Their date of birth.
The last four digits of their Social Security number (SSN). (If applicable)
After verification, the client can access the renewal form.
What Information Does the Client Need to Review?
Apizeal organizes the form into six simple sections:
Family Members: The client confirms which family members included in their 2026 policy will continue needing coverage in 2027.
Personal Information: The client reviews names, dates of birth, and other personal information to make sure everything is correct. If anything has changed, they can update it.
Home Address: The client confirms whether they still live at the same address or have moved.
Income Information: The client indicates whether their estimated income for 2027 will stay the same or change. This information is important when reviewing potential subsidies and available coverage options.
Payment Method: The client can add a credit card or bank account, or choose to discuss the payment method with their agent later.
Contact Information: The client confirms their phone number, email address, preferred language, and whether they would like to receive reminders through WhatsApp.
It's that simple! Clients only need to confirm what hasn't changed and update anything that has.
Once finished, the client will review a summary of their answers and submit the information using the SEND TO ADMIN button, which will display the corresponding agent's name.
Step 6: Receive the Client's Confirmation in Apizeal
Once the client completes the form, Apizeal automatically records their confirmation.
The agent can open the policy summary and see that the CLIENT CONFIRMATION section has changed from PENDING to CONFIRMED.
The agent can also click VIEW SUMMARY to review the information received.
This makes it easy to know when the client has completed their review and when the agent can move forward with the renewal.
No need to request all the information manually again!
Step 7: Identify Clients Who Have Confirmed Their Information
Apizeal makes it easy to identify clients who have completed their confirmation form for OEP 2027. To find them, the agent must:
Go to QUOTES from the main menu.
Find the client's record.
Check the CLIENT CONFIRMATION column.
Verify that the status shows CONFIRMED.
It's that simple! When the status shows CONFIRMED, it means the client has completed and submitted their information confirmation form.
Apizeal may also display the UPDATED BY CLIENT label, which helps agents recognize records that have been updated.
Important: To verify that a client has completed the form, the agent should always rely on the CLIENT CONFIRMATION column and its CONFIRMED status, since labels can be manually added or removed.
Once the information has been confirmed, the agent can open the quote, review the submitted details, and continue preparing the client's coverage for 2027.
More control, better follow-up, and more organized renewals with Apizeal!
Important: Completing the confirmation form does not mean the policy has already been renewed with the insurance carrier. The agent must review the submitted information and complete the necessary steps to finalize the renewal through the appropriate Marketplace.
Why Use These Tools During OEP 2027?
With Apizeal, managing renewals becomes easier and more efficient:
Save time: Agents don't need to create every policy from scratch.
Stay organized: Keep original 2026 policies intact while managing 2027 renewals separately.
Keep information up to date: Clients can review and confirm their own information.
Simplify communication: Share forms through links, email, or SMS, depending on the communication tools enabled.
Improve follow-up: Confirmation statuses and labels help agents identify clients who have already responded.
If you have any questions, feel free to contact our support team via the live chat available in your Apizeal user account. The chat is available Monday through Friday during business hours.
You can also reach out to us through the contact form available 24/7. You’ll receive a response as soon as possible 🤓👍🏼.